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Security check will not complete

A security check is required for email sign-in and generation. The payment dialog checks readiness before opening checkout. If the widget shows an error, try its retry button once, then a current browser or a different network. Contact support with the displayed error code if it continues. Do not pay while security verification is failing. Google sign-in uses a separate login flow, but generation still needs the check.

Payment was cancelled or the browser closed

Return to the creator with the same Google account or verified email. Your selected photo stays in this browser while you check out. An unfinished order offers Continue existing checkout; use that instead of creating a second purchase. Photos kept only on one device do not automatically appear on another.

Payment was made but the balance is pending

Open your billing page and keep the full order ID. A browser return does not grant credits: the payment service must confirm the payment. Do not pay again to resolve a delayed confirmation. Email support if the order remains unresolved.

My video is taking a while

Our verified sample took about seven minutes; this is an example, not a time guarantee. Your videos shows the existing task and updates its progress. Keep the task ID. Closing a tab does not cancel processing, and starting a new task may use more credits.

Failed versus still being checked

A confirmed technical failure releases the reserved credits. A task under review has an uncertain provider result, so it is checked without automatically sending another paid generation. Credit release is different from a card refund; contact support about a billing issue.

Contact support

Email support@bicepheartai.com with the order or task ID and the visible error. Do not send login codes, passwords or card details. See the terms for retention and purchase conditions.

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Save the original MP4

Open your videos with the account used to generate. Play the completed result, then choose Download video. Completed downloads are available for seven days. Save the file to your device before that window ends; history is not permanent video storage.

Sharing from a phone

Use Share video when your browser supports file sharing. Otherwise download the MP4 and open your social app to select it from Files, Downloads or your media library. Some phones save a browser download to Files before you can add it to Photos.

Choose the sound version

Download video saves the original with background music. Download without sound removes the audio from the completed MP4 without creating another model job or spending credits. This is a download option; it does not change your stored original. If a file cannot be converted, keep the original download and mute it in your editor.

Add music with permission

Your preview and downloaded MP4 include background music. When posting, follow your platform’s music usage rules; you can also choose a track from its licensed library. Label AI-generated media as the platform requires.

Output and expectations

The target is a roughly seven-second vertical video in the 480p tier. Our sample is 496 × 864 at 24 fps. Dimensions, facial likeness, fingers and arm proportions can vary. Review the real example before purchasing.

If a file is missing

Check that you used the same account, that the task finished and that seven days have not elapsed. An expired result may require a new generation; contact support with the original task ID before starting again. See troubleshooting.

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