Find your credits and orders
Return with the same sign-in method you used when buying. You do not need to buy another pack to find an existing order.
Which account owns my purchase?
If you continued with Google, use that same Google account. If you used an email code, verify that same email address. The receipt email entered at checkout does not transfer a purchase to another account.
Payment or checkout still pending?
Open billing to see the original order and its status. Continue that checkout when available. Closing a payment page does not confirm cancellation, and a payment return page does not itself award credits. Do not pay again while the original payment is being checked.
Where are my videos?
Your history shows task progress and completed downloads. Videos are available for seven days. A running task or a task under review should be recovered from history instead of submitted again.
Your videosStill cannot find an order?
Contact support with the order ID, purchase date and the sign-in method you used. Never send a password, verification code or full card details. Support reviews ownership; a receipt alone does not bypass account verification.